Customer Service Respresentative

B2B Customer Service - Logistics. West Hull £26,000+ DOE

Your new company
Hays are delighted to be partnering with a long-standing client in West Hull to support them in finding their next Customer Service Representative to join their team. This role is crucial to providing exceptional service to their global client base and is a great opportunity for you to develop a career in logistics.
Your new role
This role is fully office-based, working Monday to Friday with the earliest start time of 7.30am and latest finish time of 5.30pm.
In this fast-paced and varied role, you will be the first point of contact for customers, from request to completion of transport orders. You will liaise internally with the operations team to ensure timely and cost-efficient deliveries across multi-modal transport routes.
You will handle queries, create invoices, support with issues and support the wider team to identify continuous improvements.

What you'll need to succeed
Whilst experience of working in a logistics or transport background would be beneficial, full training will be given, and we would love to hear from candidates who:

• Are highly organised and can effectively prioritise their own workload.
• Have B2B customer service skills
• Can handle complex problem-solving
• Are a strong communicator - both written and verbal.
• Are driven to develop knowledge and skills within the logistics sector.
• Have a proven track record of delivering excellent customer service

What you'll get in return

• 25 days holiday + bank holidays
• Employee assistance programme
• Opportunities to develop a career within the logistics sector

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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