Business Process Analyst

Business Process Analyst

Hull | Leeds | Birmingham | Glasgow

Full Time – 35 hours per week

Business Transformation

Are you an experienced Business Process Analyst ready to drive meaningful change across systems, operations, and customer journeys?

An exciting opportunity has arisen for a skilled Business Process Analyst to join a growing Business Transformation team. This role is ideal for someone who thrives on analysing complex processes, shaping high‑performing software solutions, and delivering impactful operational improvements.

As a Business Process Analyst, you will play a key role in reviewing and optimising operational processes to maximise efficiency and revenue. Acting as the link between stakeholders, development teams, and testing, you will ensure business requirements are clearly defined, scoped, and successfully delivered.

• Analyse and document existing processes to identify improvement opportunities
• Produce and present reports outlining findings and recommended changes
• Act as the primary liaison between project teams and stakeholders
• Gather and capture requirements, including writing user stories
• Develop and implement new or improved processes aligned to business objectives
• Collaborate with testing teams to create comprehensive end‑to‑end test scripts
• Support successful implementation of approved changes
• Work alongside Training and L&D teams to ensure smooth adoption of new systems and processes

You are a confident communicator with the ability to simplify complex ideas and influence stakeholders at all levels. You bring strong analytical thinking and a proven track record of delivering change.

• 5+ years’ experience in a Business Analyst or Change role
• Demonstrated experience delivering end‑to‑end change initiatives
• Business process mapping and customer journey mapping
• Requirements gathering and documentation
• Writing clear user stories with defined acceptance criteria
• Strong stakeholder engagement and relationship management
• Analytical mindset with excellent attention to detail
• Project management capability
• Undergraduate degree (or equivalent experience)

• Exposure to Salesforce and supporting data infrastructure
• Experience delivering change within the legal sector
• Business Analyst certifications

This is a fantastic opportunity to join a forward‑thinking transformation team where you can make a measurable impact on operational performance and system optimisation. You will work cross‑functionally with senior stakeholders and technical teams, helping shape solutions that drive efficiency and growth.

If you’re passionate about process improvement and delivering change that matters, we’d love to hear from you.

Apply now or message directly for a confidential discussion.