Customer Support Specialist

Customer Support Specialist – Zagers Pool & Spa (West Michigan)

Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team!

For over 60 years, Zagers has been helping families create their dream backyards – turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top‑notch products and service, ensuring customers can relax and “vacation in their own backyard.” As a locally owned and operated business, we pride ourselves on building lasting relationships with our customers.

• Answer inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
• Manage service schedules for all technicians, parts orders, and service department billing.
• Provide accurate information and guide customers to the appropriate department or person for their needs.
• Skillfully address customer inquiries, concerns, and complaints, working to find solutions and ensure satisfaction.
• Become proficient in our systems, including MS Office Suite, Docusign, and Evosus Platform.
• Collaborate effectively with team members across departments to create a seamless and positive customer experience.
• Embrace ongoing training opportunities to enhance your knowledge and customer service skills.

• Critical Illness & Accident insurance
• Short‑term disability
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Simple IRA matching

• Fun and dynamic team environment where collaboration and a positive attitude are key.
• Competitive pay and benefits including health, dental, and vision insurance, Simple IRA matching, and paid time off.
• Comprehensive training to ensure you have the knowledge and tools to succeed.
• Company culture that values work‑life balance and understands the importance of family time.

• Seniority Level – Entry level
• Employment Type
  
  – Full‑time
• Job Function – Other
• Industry – Retail

If you are a highly organized, customer‑focused individual who is ready to join a company that cares about its employees and its community,
submit your resume today and become part of the Zagers Team!