Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot. The position involves non-sales functions to support customer order fulfillment, assist customers in the lot, and provide administrative services. Direct customer or vendor interaction is sometimes required. This role requires teamwork with other associates, vendors, and carriers, with little or some supervision, strong attention to detail, and proven time management skills. Maintain a high level of integrity and focus on store-specific business objectives while supporting key operational responsibilities.

Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Help ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and answer questions on product order status.
• Handle cash management or program compliance as required.
• Direct customers to store departments or merchandise as needed.
• Collaborate with other associates, vendors, and carriers to support operational objectives.

• Strong time management skills and attention to detail.
• High level of integrity and ability to work with little to some supervision.
• Ability to work cooperatively with other associates, vendors, and carriers.

Location references and salary data, along with other job postings, have been removed to focus on the Store Support role and its core responsibilities and requirements.