Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Join Walgreens as a Pharmacy Customer Service Associate. Your role centers on delivering a delightful customer experience, providing efficient checkout service, and supporting pharmacy operations under the supervision of the pharmacist.

$16.00/hr – $18.00/hr

• Model and deliver a distinctive, friendly customer experience at the pharmacy and retail pharmacy desk.
• Register sales on the assigned cash register, provide courteous and efficient checkout service, and process voids, returns, rain checks, refunds, and exchanges.
• Assist the pharmacist under direct supervision in the practice of pharmacy, input patient and drug information into the pharmacy system, fill prescriptions, verify medication accuracy, and report prescription errors.
• Engage with customers and patients by greeting and offering assistance, resolving issues, and ensuring a positive experience.
• Recommend items for sale and manage the rollout of promotional or seasonal merchandise.
• Process and correct third‑party prescription claims and perform clerical duties as assigned.
• Maintain cleanliness and organization of counters, shelves, and the overall store environment.
• Handle telephone inquiries that do not require pharmacist attention, including calls to physicians.
• Support inventory management activities, ordering and receiving pharmaceutical items, and maintaining accurate records.
• Adhere to state and local laws for regulated products and Walgreens procedures for pharmacy code of conduct and Good Faith Dispensing.
• Assist with photo and picture‑care services, web‑pickup orders, and interior/exterior maintenance tasks.
• Complete special assignments and additional duties as requested by management.

• Earn and maintain PTCB certification through the prescribed training program.
• Attend required training and complete Performance & Professional Learning Modules (PPLs) and continuing education credits.
• Maintain up‑to‑date knowledge of healthcare, pharmacy developments, and best practices.

• Fluency in reading, writing, and speaking English (except Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• Minimum six months experience in a retail environment.
• Prior experience with Walgreens.
• Strong math skills for accurate prescription filling.
• Computer proficiency.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

To review benefits, please visit  The role will remain open until filled.