Traveling Field Technician

Brief Description

Strongly Preferred:
Candidates local to Hudson, OH or within 1 hour of a major airport living in the Western United States.

CEIA USA is a global leader in designing, engineering, and producing security screening equipment, including metal and weapon detection systems, hand-held detectors, and loss prevention systems. We take pride in our commitment to innovation, research, and customer support across North America's public and private sectors.

The Field Service Technician is responsible for delivering exceptional technical service and support, ensuring the smooth operation of critical weapon and metal detection systems. This role involves installing, maintaining, troubleshooting, and repairing equipment while providing direct customer support at high-traffic locations, such as schools, stadiums, government buildings, and other public and private sector facilities.

As a Field Service Technician, you will ensure all service documentation is accurate and thorough, understanding that your work is crucial to the safety of those who depend on these systems. Working in a privately-owned company, you'll benefit from quick decision-making and fewer bureaucratic delays, allowing you to resolve issues efficiently and stay ahead of potential challenges.

Our field service team is comprised of experienced individuals with long tenures at CEIA USA, and we're looking for a dedicated professional to join our team and build a career with us.

Be part of a team that directly impacts the safety of high-traffic locations, from schools to stadiums and more, by keeping critical weapon and metal detection systems running.

• Install, troubleshoot, and repair mechanical and electrical/electronic equipment.
• Perform routine and preventive maintenance as required.
• Test and verify the functionality of installed equipment to ensure optimal performance.
• Diagnose errors or technical problems and determine appropriate solutions.
• Provide exceptional customer support, making sure all documentation is thorough and accurate.
• Collaborate with the technical team to resolve complex technical issues.
• Analyze, evaluate, and diagnose technical problems effectively.
• Set up and troubleshoot basic network connections, including assigning IP addresses and subnets.

• Paid Training opportunities to enhance your Career, and Educational Assistance
• A Rich Paid Time Off Plan - 20-day (4-week) annual accrual starting at DOH that progressively increases with tenure
• Select Paid Holidays, including the FULL period between Christmas and New Years - paid as Holiday Time
• Premium health benefits, wellness resources, including Medical Plan options that feature a $250/$500 PPO Deductible subsidized by the Company
• Company Paid life insurance, short term disability, and long-term disability
• 401(k) with % match that is only capped by IRS maximums, and profit sharing subject to eligibility requirements
• Annual Bonus Potential after 1 full year of employment

• Two-year technical degree or apprenticeship program or equivalent in a technical or military field.
• 3–5 years of proven experience in electrical, electronic, and mechanical fields.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Ability to work flexible shifts and adapt to changing work schedules.
• Willingness to travel for the vast majority of work.
• Ability to fly on commercial airlines.
• Ability to follow maps and verbal driving directions.
• Ability to drive up to a 26’ box truck.
• Strong ability to manage multiple priorities effectively while maintaining a high level of customer satisfaction.

Travel is required 90% of the time. Must be available to CONUS, OCONUS, and internationally. Overnight travel is required.

Please note that this job description is not intended to provide an exhaustive list of all activities, duties, or responsibilities required for this position. Responsibilities and tasks may be modified or added at any time, with or without prior notice.

The work environment for this position is dynamic and varies based on assignment. Field Technicians operate in a range of…