Bath General Manager

Bath General Manager at Leaf Home summary:

The Bath General Manager at Leaf Home leads the bath remodeling business unit by driving revenue growth, managing cross-functional teams, and ensuring operational and customer service excellence. The role includes full P&L responsibility, overseeing sales, installation, service, and compliance with quality and safety standards. This position requires extensive leadership experience in construction or home improvement and focuses on expanding market share while maintaining high customer satisfaction.

About Leaf Home

At Leaf Home, we are powered by people on a single mission to make home ownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and Vet Connect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary

The Bath General Manager is responsible for leading the business unit focused on bath remodeling services. This role drives revenue growth, ensures operational excellence, and oversees sales, installation, customer experience, and profitability. The Bath General Manager manages cross-functional teams (Sales, Operations/Installation, and Service), implements strategic initiatives to grow market share, and maintains high quality and customer satisfaction standards in line with the company’s brand and warranty commitments.

Essential Duties and Responsibilities

• Own full P&L responsibility for the bath remodeling business, including revenue growth, margin performance, and cost control.
• Lead and develop Sales, Operations, Installation, and Service teams, ensuring alignment, accountability, and high performance.
• Execute and optimize sales strategy, including lead conversion, pricing discipline, and sales coaching to consistently exceed targets.
• Oversee field operations and installation quality, ensuring projects are completed safely, on time, and in compliance with warranty and industry standards.
• Champion an exceptional end-to-end customer experience, from initial consultation through project completion and post-install service.
• Implement scalable operational processes for scheduling, capacity planning, inventory management, and labor efficiency.
• Analyze market trends, performance metrics, and customer feedback to identify growth and improvement opportunities.
• Ensure strict adherence to safety, regulatory, and compliance requirements across all bath operations.
• Partner cross-functionally with Marketing, Finance, HR, and Leadership to support strategic initiatives and expansion.
• Build and sustain a performance-driven culture focused on quality, accountability, and continuous improvement.

Required Education and Experience

Education

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.

Experience

• 12+ years of progressive leadership experience in construction, home services, or bath remodeling services.
• An additional 3+ years of relevant experience may substitute for formal education.

Core Competencies

• Proven track record leading multi-functional teams and exceeding revenue targets.
• Strong operational, analytical, and financial acumen, including P&L responsibility.
• Excellent communication, customer service, and organizational skills.
• Ability to travel within the…