Senior Operations Manager

Full-time, 40 hours/week

Variable dayshift

Onsite, some travel required

The Senior Operations Manager is responsible for managing the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports including supervisors and managers.

• Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• Assist Regional Manager with operational, HR, and quality functions across the region.
• Responsible for pilot and rollout of initiatives that have high level impact.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
• Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.
• Develop and implement employee engagement initiatives to foster a positive work environment.
• Ensure compliance with company policies, procedures, and safety standards.
• Other duties assigned.

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in financial analysis and budget management.
• Strong analytical and problem-solving skills.
• Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.).

• Education:
  
  Associates degree required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.
• Licensure: N/A
• Certification:
  Certificate in Healthcare Management required within 2 years of the role.
• Years of relevant experience:
  Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs required.