Regional Operations Manager

Change slows for no one. We all get a choice to either step out of the way and let uncertainty and opportunity go whizzing by or get out in front of it. At Street Smart, we team up with others bent on turning corners instead of cutting them. We are a team of technical and operational experts who relentlessly and intelligently merge on-demand safety equipment with the latest new-era technologies.

We design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, security and events across North America.

Street Smart continues growing at an accelerated pace due to the Street Smart Way of doing business and expanding into growing markets. We believe in treating our customers and team members as stakeholders in the business instead of a means to an end. Due to our continued growth, we are seeking a motivated and growth-oriented person to join our team as the Regional Operations Manager for our Hudson, MA branch.

This position is an exempt, full-time role and reports to the Director of Operations for the East Region. Travel is required within region and occasionally throughout the country.

The Regional Operations Manager is responsible for overseeing the operations and performance of a designated Street Smart location. This role ensures operational efficiency, consistency in execution, and the achievement of performance goals in line with company standards and objectives. The Regional Operations Manager will lead, mentor, and support Service Technician, ensuring the seamless integration of company policies, operational procedures, and customer service excellence.

A key focus is on driving productivity, maintaining high service standards, and implementing strategies for continuous improvement.

This position is currently a manager-level individual contributor with no direct reports, however we anticipate growth in this region and expect this position to have team members reporting to them at some point in the future.

Some of the key responsibilities include:

• Coordinate and perform equipment repairs and maintenance onsite and offsite
• Identify opportunities to enhance operations and processes in order to exceed assigned budgets
• Manage and review monthly operations budget
• Perform all regional operations administrative duties, including employee relations tasks in partnership with Human Resources and other employee management/ oversight duties
• Strategic planning in the region to ensure that personal and operational goals are met
• Ensure location safety goals are met

• Responsible for managing all activities related to the rental and sale of equipment, including ensuring equipment availability, repairs, functionality, deployments, customer satisfaction, repairs, etc.
• Manage and perform the repair and preventative maintenance schedules for all equipment entering or exiting the facility or surrounding areas
• Ensure quality control for all equipment leaving facility
• Schedule service and preventative maintenance work for any internal (non-rental) assets
• Manage inventory and conduct bi-weekly audits
• Assist in oversight, maintenance, and management of the Intelligent Work Zone services provided on the regional level
• Monitor and respond to issues with regard to all customer-impacting activities
• Provide a high level of customer service and satisfaction for all regional operations
• Assist in the management of customer relationships alongside the Regional Sales Manager
• Repair and deploy equipment, which at times could be performed on the side of the road with live traffic
  -in all weather conditions

• Coordinate and manage all facility maintenance and upkeep
• Manage relationships with facility landlords and other facility service providers
• Manage utilities and all other facility needs
• Manage opportunities and contracts within CRM on a daily basis to ensure they are reflective of ongoing operations
• Manage all information with regard to equipment repairs, asset preventive maintenance, facility maintenance within the company CRM system
• The ability to fulfill required regional travel to current and potential clients
• Other duties as assigned

This could be a great fit for you if you possess:

• Work well independently, this is a solo position
• Project management experience
• A strong mechanical aptitude, including a basic understanding of shop tools and equipment
• Excellent communication & organizational skills, a positive attitude, including the ability to manage others and lead in a collaborative style
• Able to read, write, and speak fluent English
• Ability to operate ton pickup truck towing trailers

• Education:
  
  High school diploma or equivalent
• Experience:
  
  2-3 years of management experience

• Valid driver's license and ability to qualify for a DOT medical card to drive a Commercial Motor Vehicle.

• Computer skills and proficiency, especially…