Urgent Care Center Coordinator

Overview

Urgent Care Center Coordinator

Job : 33508

Category: Clerical & Administrative Support

Location:
38 Highland Common East,
Hudson,
MA 01749

Department: Urgent Care Hudson

Schedule: Full Time

Shift: Day shift

Hours: 8:00 AM - 4:30 PM

Pay Range: $20.00 - $26.00 per hour

Reports to the Practice Manager and works under the direct supervision of the Physician(s), the Urgent Care Center Coordinator (UCCC) is responsible for greeting and registering patients in a timely and efficient manner. The UCCC also supports the physicians in a fast paced environment to treat various types of ailments while also supporting the medical techs with a team approach to clinical flow and appropriate duties.

• Education: High School Diploma or equivalent required, Bachelor s degree (B.A.) from a four year college or university preferred. Medical Assistant course preferred.
• Experience: Minimum of one year required in relevant medical office experience, in a medical/physician s office or emergency room.
• Licensure and/or Certification: CPR/BLS certification required and maintained, or to achieve within 4 months from date of hire. ACLS and PALS certification encouraged.
• Skills: Basic computer skills, including familiarity with electronic medical records, Microsoft Office and Outlook and use computer based scheduling to record and maintain demographic, scheduling, and related information
• Communication: Must be able to read and write English and possesses verbal and written communication skills to understand and interpret instructions
• Customer Service: Superior customer service skills, with experience to handle escalated issues
• Interpersonal: Demonstrates effective professional and positive communication and interpersonal skills with patients, families and urgent care staff, on the phone and in person
• Billing/Financial: Knowledge of medical billing systems, medical coding, and third party payer requirements as well as the ability to process financial transactions
• Procedures: Knowledge of office and laboratory procedures
• Terminology: Accurately read and write medical terminology
• Skills: Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills
• Work Style: Work in a high-pressure environment independently or as part of a team with minimal supervision