Claims Assistant - FirstInjuryClaims

Overview

An outstanding opportunity to join a growing law firm specialising in personal injury. First4

Injury Claims forms part of the First4

Lawyers group, the UK’s leading legal marketing collective.

Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives.

• Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
• Access to interest free travel loans - our interest free loans will help you spread the cost of travel over 12 monthly payments
• Pension scheme - you’ll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
• Annual leave commences at 25 days plus bank holidays
• Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum
• Buy and sell holiday scheme
• Birthday leave – an extra paid day off on your birthday each year
• Staff social club with regular social events through the year
• Refer a friend - we offer a cash reward for every new team member you refer who successfully starts in our business

Reporting to the Claims Assistant Team Manager

£24,000.00

Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Bradford, Dewsbury, and Halifax.

Full Time. Permanent
Monday to Friday, 37.5 hours per week

An outstanding opportunity to join a growing law firm specialising in personal injury. First4

Injury Claims forms part of the First4

Lawyers group, the UK’s leading legal marketing collective.

Our aim is to offer individuals an exciting and rewarding career in law. First4

Injury Claims can help you achieve your career aspirations with a clearly defined pathway to development and progression.

We are committed to supporting your personal development at First4

Injury Claims by offering learning and progression opportunities to help you to continually grow and achieve your full potential.

To further your knowledge and skills, you will have access to ongoing technical training, mentoring and coaching. You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.

The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.

You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.

• Receive inbound claim enquiries via telephone
• Handle inbound and outbound customer calls
• Accurately obtain and update the case management system with all relevant customer and claim detail
• Assess the potential success of the claim
• Effectively identify the most appropriate protocol to begin the claim
• To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
• Pro-actively communicating with our customer’s to assist them in beginning their claim
• Assist the Fee Earner’s with tasks as required

• Minimum of 5 GCSE’s – Maths and English are essential
• Experience of working within a fast paced customer centric environment is desirable
• Experience and knowledge of handling customer telephone calls is essential

You will be able to demonstrate how your personal behaviour and approach matches First4

Injury Claims values as outlined below;

Quality – we are committed to delivering excellence in everything we do. The quality of our work exceeds expectations;

1. You will be driven to deliver, go the extra mile and be open to learning and continual self-development

Professionalism – at First4

Injury Claims we do what we say. We are knowledgeable, organised and efficient and work…