Facilities Manager, Catering and Retail Manager

Overview

The Senior Facilities Manager, Catering and Retail Manager is responsible for leading and developing all catering and retail food services across the hospital, ensuring the delivery of high-quality, safe, and cost-effective services for patients, staff, and visitors. The role involves leading the catering and retail teams, maintaining compliance with food safety and healthcare standards, driving commercial performance, and enhancing the overall customer experience.

Working closely with clinical and facilities teams, the post holder will ensure services support patient wellbeing while achieving financial and operational targets in a fast-paced healthcare environment.

• Lead the planning, delivery and continuous improvement of Patient Catering and Retail Services in line with national standards, statutory requirements and Trust policies.
• Ensure compliance with food safety, health & safety, environmental, financial, data protection and regulatory requirements.
• Manage service performance through audits, service reviews, KPIs, benchmarking and national returns.
• Provide professional and technical advice on catering and retail service provision.
• Work collaboratively with departmental, CHS and CHFT clinical colleagues to drive menu development, product range, and patient-focused service improvements.
• Oversee staffing resources, including recruitment, induction, workforce planning, training, performance management and staff retention for both in-house and contracted teams.
• Ensure effective application of all HR policies.
• Manage budgets and financial controls, ensure value for money, deliver CIP programmes, authorise expenditure and oversee procurement in line with Standing Financial Instructions.
• Analyse complex operational and performance data to inform decision-making, option appraisals and service development proposals.
• Maintain effective communication with all key stakeholders, chairing meetings and contributing to Trust-wide networks.
• Ensure services support a safe, patient-focused environment that enhances patient experience and care.

At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Clinical Engineering, decontamination and procurement service, provides the following:

• Fully managed estate and building maintenance
• Clinical Engineering and Decontamination
• Procurement advice, guidance and governance
• Capital project management
• Transport
• Grounds maintenance
• Portering
• Catering
• Cleaning (including robot and deep cleaning)

All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can be, and your customers will have confidence in you as a provider.

• Assist with the development and implementation of medium and long term operational policy and strategy in accordance with current and future proposed statutory, regulatory and NHS guidance.
• Responsible for ensuring services are delivered in compliance with relevant statutory and regulatory requirements, contract specifications, performance management systems, key performance indicators and contractual obligations.
• Provide professional and technical advice for the development and implementation of new service proposals.
• Provide professional and technical support to CHS management colleagues and wider Trust teams.
• Contribute to the strategic planning process at Divisional level, to ensure that a full account of matters relating to Patient Catering and Retail management issues arising from internal and external trends are realised.
• Responsible for the planning, organisation and implementation of complex activities related to Facilities service in accordance with client requirements, service specifications, National NHS standards and Best Practice Guides, including new working practices and service models.
• Work closely with the Retail Manager to participate in effective menu development, product portfolio management and merchandising to ensure a high quality retail…