Apprentice CDC Radiology Clerical Officer | Calderdale and NHS Foundation Trust

Overview

We are looking for an motivated person with excellent interpersonal skills and experience of working within a customer focused environment. Knowledge of medical terminology would be an advantage but is not essential as full training will be given.

• Arrange Radiology and Phlebotomy appointments and perform reception work.
• Work to deadlines whilst maintaining data accuracy in a pressurised environment.
• Work at the new Halifax CDC at Broad Street Plaza and Huddersfield CDC at the university, involving some evening and weekend working.
• Provide efficient and clerical support to the Radiology Department including community sites.
• Be the first contact at Radiology reception desk and on the telephone for all service users; book patients’ appointments for diagnostic purposes in line with the office booking rules and using the electronic diary.
• Rotate between tasks and sites on a cross-site, rotational basis covering the Radiology Appointment Centre and Radiology reception areas.
• Work in the Community Diagnostic Centres at Halifax and Huddersfield; this work may involve some long days or weekend working.
• Arrange appointments for all modalities using the CRIS electronic diary.
• Attend the reception areas, giving a polite reassuring and professional service to all our service users.
• Maintain effective working relationships with all grades of staff.
• Greet patients in a welcoming friendly manner; book patients into the department confirming that records of the patient’s details are accurate and up to date; ensuring amendments are made on EPR/CRIS where necessary in real time; direct patients to the correct waiting areas.
• Have a clear understanding of appointment procedures and book appointments in person, via telephone or post; ensure the correct patient appointment letter is processed.
• Check patients waiting times, ensuring appointments are booked within waiting time targets; ensuring patients are not breaching any targets.
• Support the booking of Radiology appointments that are made outside of the Radiology Appointment Centre, for example Fluoroscopy, Interventional, Isotopes, General X Rays.
• Arrange patient transport using the online booking system, as required.
• Arrange interpreters, as and when required.
• Maintain confidentiality at all times.
• Remain calm and professional when dealing with verbal/aggressive abuse from patients/relatives.
• Participate in tasks that support the daily patient flow and operations of the Radiology department.
• Co‑operate in performance improvement activities, as required; embrace any new changes.
• Display excellent communication skills; act in a professional manner with sensitivity and discretion both face to face with service users and on the telephone.
• Distribute incoming post within the Department, and ensure outgoing post is dealt with timely.
• Work on own initiative and make decisions within written guidelines, sometimes without references to others.
• Respond to the patient alarm system (on CRIS), as required.
• Assist the Radiology Admin Manager with training of new staff members and shadow/mentor them as part of their induction and training programme.
• Offer advice and support to colleagues.
• Provide cover for colleagues in the department for sickness, annual leave etc at unexpected/excessively busy times, thereby ensuring the smooth running of the service.
• Deal with telephone queries both internal and external from our service users whilst exercising judgement, to ensure that all relevant personnel are given the necessary information.
• Have a wide knowledge of a range of administration duties, together with an understanding of medical terminology.
• Operate IT systems to record patient information, maintaining good quality of data and housekeeping duties.
• Distribute diagnostic imaging reports to other departments within the Trust and other service users as per guidelines.
• Highlight any Health and Safety issues to the Radiology Admin Manager.
• Fill out incident forms when the need arises.
• Ensure all policies, procedures and Trust regulations are applied as appropriate.

• Excellent communication skills, together with the ability to work as part of a multidisciplinary team.
• An excellent telephone manner and attention to detail are essential.
• Awareness for strict confidentiality at all times.