Receptionist, Healthcare

Are you an experienced GP Receptionist seeking a new, rewarding opportunity? Would you like to take on a role that provides you with ownership of your workload?

If you are a reliable, outgoing professional who loves interacting with people on all levels and want to play a crucial role in supporting the primary care sector and growing practice, then you are just the type of candidate for this role!

Our 4 surgeries across Huddersfield continually strive to improve work processes that deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

We are now looking for an experienced GP Receptionist to be able to assist with and be responsible for a wide range of administrative duties and the provision of administrative support to the clinical team. Previous experience within a GP Practice would be an advantage.

Fieldhead Surgery is a GP practice based in Huddersfield, committed to providing high-quality, patient-centred primary care to the local community. The practice delivers comprehensive services designed to support both the immediate and long-term health needs of patients.

Services include routine and urgent appointments, chronic disease management, health promotion and screening, minor illness care, and access to a multidisciplinary team of healthcare professionals. Fieldhead Surgery focuses on compassionate, accessible, and effective care, while continually improving services and working collaboratively with local health partners to meet the needs of its patients.

• Maintain and monitor the practice appointment system
• Process personal, telephone, and e-requests for appointments
• Answer incoming phone calls, transferring calls, or dealing with the callers requests appropriately
• Initiating contact with and responding to, requests from patients, team members, and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Manage all queries as necessary in an efficient manner
• Monitor and maintain the reception area and notice boards
• Provide general administrative support such as scanning, copying, supporting clinical team, etc

• Excellent customer service skills with a courteous and friendly demeanour
• 1 years' Experience using System one.
• Excellent IT skills and solid knowledge Microsoft Outlook experience (Excel, Word, Outlook emails, etc.).
• Managing challenging behaviour in a professional manner.
• Must have excellent customer service skills and well as proficient written and spoken English

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.