Practice Operations Team Leader

We are looking for a motivated and organised Practice Operations Team Leader to play a key role in the smooth day-to-day running of our GP practice. This is a varied and rewarding position for someone who enjoys leading people, improving systems, and supporting high-quality patient care. Working closely with the Practice Manager, you will help guide our administrative teams, embed safe and effective processes, and ensure the practice operates efficiently, compliantly, and with patients at the heart of everything we do.

This is a part-time vacancy for 30 to 32 hours per week (salary quoted is the full time equivalent). The working pattern below is a guide and may be negotiable; however, applicants should be able to work with a degree of flexibility within the practices core hours of 08:00 and
18:30.

Monday: 09:00 16:30

Tuesday: 08:30 17:30

Thursday: 09:00 16:30

Friday: 08:30 17:30

Flexibility to support service needs and cover occasional changes in working hours is essential.

The Practice Operations Team Leader plays a central role in keeping the practice running smoothly and safely. You will support the Practice Manager with daily operations, lead and develop the administrative team, and help ensure systems, processes, and the working environment are well organised and effective. The role involves coordinating people, premises, and information, resolving day-to-day operational issues, and acting as a key link between staff, management, and external partners to support excellent patient care.

Lepton & Kirkheaton surgeries is a well-established andhighly regarded GP practice, operating across two locations in Huddersfield.

With a dedicated team of three GP partners, we pride ourselves on delivering exceptional healthcare services to our community in a welcoming and compassionate environment. We are a close-knit and supportive practice, where every team member plays an essential role in ensuring that patients receive the highest standard of care.

Our practice is committed to providing a patient-centered approach to healthcare, where every individual is treated with respect and compassion. We work hard to create an atmosphere where patients feel valued andcared for, while also supporting our staff in their personal and professional growth.

Mission Statement:

Our mission is simple:To Provide Quality Care, In aSafe and Courteous Manner.

The following are the core responsibilities of the practice operations teamleader. There may be on occasion, a requirement to carry out other tasks;this will be dependent upon factors such as workload and staffing levels.

The practice operations team leader is responsible for:

a.Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.

b.Providing leadership and guidance to the Administration/Secretarial team.

c.Ensuring staff adhere to policy and procedure at all times.

d.Supporting the practice manager in compliance with healthand safety legislation

e.Overseeing completion of mandatory training for directline reports

f.Responding and resolving all local IT issues where appropriate

g.Guiding staff and developing searches and audits on the clinical system

h.Monitor group mailboxes, ensuring information isdisseminated appropriately

i.Ensure the effective use of ERS, EPS, and other IT programmes.

j.Monitoring and disseminating information on clinical safetyalerts and other pertinent information

k.Maintaining the significant event database, supporting the practice manager if investigating and documenting significant events, and briefing the team at meetings as required.

l.Identifying trends and devising solutions to reduce riskand repeated occurrences of significant events

m.Support the practice manager to implement and embedpractice audit programmes.

n.Support the practice manager with the management of the premises, including health andsafety aspects such as risk assessments and mandatory training

o. Support the complaintsmanager with handling of simple complaints which can be resolved at firstpoint of contact within 24hours.

p. Complete annual appraisalsand quarterly 1to1s with line…