Medical Receptionist

Weare recruiting for a medical receptionist. to join our friendly and busy team.

This role provides reception and administrative support to the whole practice.

Customer service experience and excellent IT skills are essential. A knowledge of primary care and the IT system (Systm One) would be an advantage but not essential as full training is provided. Good written and oral communication skills are essential as well as good time management and organisational skills to prioritise your workload, along with an understanding of, and commitment to, patient confidentiality.

Some of the main duties will include:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Acknowledge a patients arrival at the desk within 2/3 minutes of arriving. If the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue you will be with them as soon as possible and call for assistance.
• Deal with all general enquiries, explain procedures and make new and follow‑up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients.
• Communicate test results using taught skills and ensuring accuracy.
• Receive and make telephone calls as required. Phones must be answered promptly. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times.
• Enter requests for home visits onto the home visit sessions ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

Patient list size of approximately 10,000 situated in Lockwood. We are a friendly and busy team providing primary care services.

Job Summary
:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities
:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Acknowledge a patients arrival at the desk within 2/3 minutes of arriving. If the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue you will be with them as soon as possible and call for assistance.
• Deal with all general enquiries, explain procedures and make new and follow‑up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients. Never lose your temper with patients; refer to your line manager if you feel unable to help.
• Communicate test results using taught skills and ensuring accuracy.
• Alert Management on patients records.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.
• Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advise patients waiting and offer apologies.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Phones must be answered promptly. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your line manager. Do not shout or respond in a rude manner to the patient.
• Keep your working environment clean, tidy and free from clutter at all times.
• Ensure that you provide an…