Customer Order Management Representative

DESCRIPTION

We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning for our Customer Service Department in Huddersfield, UK

This is a permanent role working 35 hours per week, Monday to Friday, 8:30am–4:30pm.

• Serve as the dedicated single point of contact for assigned accounts, strengthening customer trust in Cummins through consistent, reliable communication and ownership of the full order life cycle.

• Ensure on-time and accurate order processing—from customer set-up to delivery—minimizing delays, reducing errors, and improving overall customer satisfaction.

• Proactively identify and resolve order exceptions, logistics challenges, and documentation gaps to prevent disruptions and protect agreed service levels.

• Drive seamless cross-functional collaboration between distribution centers, manufacturing plants, quality teams, and customer support to ensure aligned execution.

• Resolve complex customer inquiries through detailed research and system expertise, delivering timely responses that meet Service Level Agreements.

• Maintain precise and compliant export and shipping documentation, reducing regulatory risk and ensuring smooth international transactions.

• Lead or contribute to process improvement initiatives that streamline workflows, enhance reporting accuracy, and improve operational efficiency.

• Act as a quality liaison by submitting and tracking non-conformance claims, ensuring customer concerns are addressed and corrective actions are implemented effectively.

To be successful in this role you will need the following:

• Strong communication and collaboration skills to build productive partnerships across internal teams and with diverse customers.

• Advanced organizational and prioritization abilities to manage multiple accounts and deadlines in a high-pressure environment.

• Customer-focused mindset with problem-solving capability to take ownership of complex issues and deliver proactive solutions.

• Technical proficiency and systems knowledge to accurately manage order entry, modifications, reporting, and documentation within order life cycle systems.

Education/

Experience:

• Education:
  
  High school diploma or equivalent required; college degree preferred.

• Experience:
  
  Intermediate-level experience in customer order management, account management, or supply chain operations, with demonstrated ability to manage the end-to-end order life cycle and deliver consistent, results-driven customer support.

For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks. If interested, request a declaration form from your local HR Department, this must be submitted alongside your application.

If you have any questions then please contact the recruiter, or the HR Department.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2425721

Relocation Package No

100% On-Site No