Endoscopy Admin and Waiting list Manager

Endoscopy Admin and Waiting List Manager

Closing date:
23 January 2026

Calderdale and Huddersfield NHS Foundation Trust

The General Surgery directorate is appointing for its Endoscopy admin and waiting list manager post. This is a rare and exciting opportunity to apply for this full‑time substantive post. This pivotal role combines people management with the chance to work in a dynamic and fast‑paced speciality. You’ll be part of a multi‑disciplinary team, helping to ensure that administrative processes run smoothly and effectively to support high‑quality patient care within our two Endoscopy units.

• Lead and coordinate the day‑to‑day administrative operations of the service.
• Support the delivery of key performance, quality and financial targets.
• Contribute to service development in line with directorate plans.
• Improve patient pathways through efficient administrative systems.
• Implement and manage monitoring and administrative systems to achieve national and local waiting‑time targets.
• Implement and manage the administration team and patient waiting lists.
• Oversee all administrative and clerical processes to enable a high‑quality and effective patient‑focused service.
• Provide senior support and expert knowledge to the administration team.
• Work alongside clinical operational managers to support the daily running of theatre lists and aid any escalations.
• Review and optimise the admin structure and processes to support key performance measures and comply with national and trust targets.
• Ensure all staff work toward the delivery of high‑quality care to patients and JAG accreditation.
• Build and maintain positive working relationships with colleagues across the trust to consistently achieve agreed quality metrics.

• Provide a full and comprehensive administration service for the Endoscopy units, including line management.
• Conduct operational activities, working autonomously using initiative and specialist knowledge and experience of the service to make decisions.
• Implement and manage monitoring and administrative systems to achieve national and local waiting‑time targets.
• Manage the administration team and patient waiting lists.
• Oversee all administrative and clerical processes to deliver a high‑quality, patient‑focused service.
• Provide senior support and expert knowledge to the administration team.
• Collaborate with clinical operational managers to support daily running of theatre lists and address escalations.
• Review and optimise the admin structure and processes to support key performance measures and comply with national and trust targets.
• Ensure all staff work toward high‑quality care for patients and achieve JAG accreditation.
• Build and sustain positive working relationships across the trust to achieve agreed quality metrics.

CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top‑performing Trust for Elective Recovery, Emergency and Cancer Care, and are widely recognised as a national digital lead when it comes to caring for people across our local and regional systems.

Our people are at the core of everything we do, hence our commitment to a One Culture of Care. Our focus is to care for and support each other to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive, collaborative, creative, innovative and compassionate leader to join us in this role.

• Degree level or equivalent level of experience.
• Recognised management qualification.

• Relevant experience in the NHS.
• Knowledge of NHS targets.
• Experience of waiting list management.
• Experience of NHS performance management.
• Experience of staff and budgetary management.
• Knowledge of the e-Referral System (eRS).
• Understanding of 18‑week referral to treatment targets.
• Able to analyse the nature of complex problems, using a variety of sources and formats, and can describe the desired solution and options for achieving this.
• Anticipates problems and takes…