Digital Delivery Manager

Overview

Would you like to help enrich the lives of learners around the world?

At TTS we aim to give every child, every day, a reason to love learning.

We're proud to have supplied schools and learning environments across the globe with innovative educational resources for 40 years offering over 50, resources, of which 6, are our own developed IP!

Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools’ and nurseries’ limited budgets and ensuring years of classroom use.

TTS is part of the RM Group – a pioneer in the education technology space, and since , we share a vision to improve education outcomes worldwide.

At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions:
Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit our website to find out more:
We are looking for a results-oriented Digital Delivery Manager to oversee the successful planning, execution, and deployment of digital projects across our B2B and B2C e-commerce platforms (Salesforce Commerce Cloud) and corporate Word Press sites. This role is pivotal in bridging the gap between business needs and technical delivery, ensuring projects are delivered on time, within budget, and to the highest quality standards.

• Requirements Gathering
  :
  Collaborate extensively with business stakeholders (Marketing, Sales, Operations, UX/UI teams) to understand customer and business pain points. Gather requirements and define clear acceptance criteria for all new features and enhancements. Ensure backlog items are clearly articulated, detailed, and readily available for execution in Agile sprints.
• Project Leadership & Execution: Drive end-to-end delivery of complex digital projects using Agile and Waterfall methodologies. Create detailed project plans, manage backlogs, prioritize tasks, and mitigate risks proactively. Track project budgets and control costs. Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives), Own and prioritize the product backlog (user stories, epics, features) for development teams
• Team Collaboration & Guidance: Work closely with external development managers, solution architects, product owners, and QA leads to remove impediments, resolve conflicts, and foster a collaborative and high-performing team environment.
• UX/UI
  
  Collaboration:
  
  Work closely with design and user experience teams to ensure the final product is intuitive, engaging, and delivers a best-in-class customer journey for both B2B and B2C users.
• Performance & Optimization: Utilize analytics, user feedback, and market research to monitor product performance, identify areas for improvement, and drive continuous optimization of key metrics (e.g., conversion rates, bounce rates, customer satisfaction).
• Platform Expertise: Maintain deep knowledge of the capabilities and functionalities of Salesforce Commerce Cloud (Business Manager, SFRA, etc.) and Word Press to maximize the platforms' potential.
• Stakeholder Management & Communication: Act as the primary point of contact for business stakeholders across Marketing, Sales, and IT. Facilitate clear communication channels, manage expectations, provide regular status reports, and ensure alignment between technical teams and business objectives.

• Experience:
• Experience in digital project or delivery management, with a proven track record of delivering complex…