Help Desk Specialist

Help Desk Specialist
Onsite
$45,000 - $47,000

The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.

Responsibilities:

• Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity.
• Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals.
• Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems.
• Assist users with account management, password resets, and access issues.
• Document and track issues using a help desk ticketing system.
• Escalate complex issues to the appropriate support team or vendor when necessary.
• Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.

Qualifications:

• Minimum 1 year of experience in IT help desk or desktop support roles.
• CompTIA A+ and CompTIA Security+ Preferred!
• Proven experience in troubleshooting hardware and software issues.
• Proficient in using Office 365 applications and Windows operating systems.
• Excellent communication and customer service skills.
• Knowledge of IT best practices, policies, and procedures.
• Familiarity with remote support tools and technologies.