IT Systems Assistant Ecommerce AND Operations · HEAD OFFICE

Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 directly operated shops in Europe, over 70 outlets in Japan and an established online business.

We are seeking a highly organised and technically skilled individual with a strong understanding of IT systems to join our team as an IT Systems Assistant. This role involves providing hands‑on support across company systems and applications, ensuring smooth integrations, and maintaining robust security standards. It’s an excellent opportunity for someone eager to develop their expertise in IT operations, troubleshooting, and system administration within a fast‑paced, collaborative environment.

Head office/ Remote

Full-time - 35 hours, Monday - Friday

• Provide on-site IT support for all company systems and applications
• Support IT systems integrations
• Manage system maintenance and troubleshooting across our stores and offices
• Liaise with third‑party IT support providers
• Assist with the development and testing of new applications and system upgrades
• Ordering and configuration of new PCs and other hardware/peripherals
• Asset Management for company IT equipment
• Ensure the security of company data and hardware
• Administration of company phone systems
• Provide hands‑on IT training to support employees
• Create, modify, and maintain reports across key systems, e.g. SAP, Sales platforms
• General admin tasks e.g. billing, purchase orders, etc.
• Ensure industry best practice is adopted and maintained

• Experience in IT and a comprehensive understanding of IT systems
• Excellent written and verbal communication skills
• Highly organised and analytical with a keen eye for detail
• Ability to train and support technical and non‑technical users
• Experience in IT support working with a company of 50+ users
• Experience supporting/using Microsoft Office 365/Teams
• Experience supporting/using SAP (Business One)
• Experience with MS SQL Server/SQL
• Understanding of network infrastructure such as Meraki firewalls, switches, VPNs
• Working knowledge of systems integration concepts

• Advanced Excel knowledge including linked SQL queries and connections, pivot tables and data analysis
• Experience working with BPA for data transfer/integrations
• Experience with Microsoft SharePoint and One Drive
• Experience supporting/using BI Solutions e.g. Microsoft Power BI
• Crystal Reports
• Retail background, experience with POS, eCommerce and stock management systems
• SOAP APIs & XML
• Knowledge of Windows Server, VMs, Meraki firewalls, VPNs
• Familiarity with Apple MacOS
• Knowledge of ITIL & ITSM
• Experience in end‑user training both one‑to‑one and in a structured group environment

• A competitive salary paying up to £25,000
• 5 weeks holiday plus bank holidays, increasing to 6 weeks with service
• Generous clothing allowance
• Significant staff discount
• Life and medical insurance
• Contributory pension and salary exchange scheme
• Menopause‑friendly workplace
• Cycle to work scheme
• Birthday day off
• Volunteering day off
• IVF support for parents
• Opportunity to request flexible working (27% of Head Office employees work Part Time Hours)

We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.

Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above.