Operations Supervisor - Accreditation Manager

Overview

Livingston County was named a 2025 Top Workplace by the Detroit Free Press. Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents.

Under the supervision of the Deputy Director of 911, this position is responsible for overseeing the operations of the 911 Central Dispatch Center. Oversees all dispatch operations on the dispatch floor, assists in resolving operational and computer system problems, maintains schedule and assigns overtime as needed, develops, coordinates, and supervises training programs, reviews 911 recordings, and performs dispatcher duties as needed.

As Accreditation Manager, plans, coordinates, and manages the accreditation process, including monitoring adherence to standards and resolving compliance issues to ensure the department is compliant with all appropriate regulations. Serves as the primary liaison to CALEA and outside agencies on accreditation efforts. Coordinates CALEA on-site assessments, conducts employee training, mock assessments, and formulates policies to ensure necessary compliance.

• Retirement plan includes a 401a with up to 8% employer contribution
• Comprehensive Medical, Pharmacy, Dental & Vision
• Optional HSA with an employer match
• Optional Voluntary 457 Deferred Compensation plan
• Short-term & Long-term disability & Basic Life & AD&D insurance
• Health & Dependent Flexible Spending Accounts
• Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over
• Tuition Reimbursement
• Up to $500 annual Wellness reimbursement & $100 incentive for completing your annual physical & Health Assessment
• Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies
• Employee assistance program

Note:

Pro-rated based on DOH

The 911 Operations Supervisor (assigned as Accreditation Manager) is a non-union position and starting pay is $34.99/hr this position is eligible for step pay increases within our Non-Union Grade 9 Wage Scale. Top end of the current wage scale for this position is $44.32/hr.

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.