IT Senior Support Analyst

Chem-Trend, a company of the Freudenberg Group, is a global leader in the development, manufacture, and marketing of specialized release agents, purging compounds, paper impregnation chemicals, and other process chemical specialties and additives, with manufacturing and R & D operations in North and South America, Europe, India, and Asia that are supported by its headquarters in Michigan, USA. Chem-Trend has a singular focus of providing innovative solutions for the die casting, polyurethane, rubber, composites, tire, thermoplastic, wood composite, and paper impregnation industries.

• Shape IT service strategy by providing subject matter expertise and aligning services with business needs.
• Support design & architecture with technical input to ensure effective, feasible solutions.
• Contribute to governance by helping maintain compliance with standards, policies, and guidelines.
• Lead service implementation & transition, ensuring smooth handover and stakeholder coordination.
• Manage daily operations to maintain stable, secure, and efficient IT service performance.
• Drive continuous improvement to enhance service quality, reliability, and efficiency.
• Maintain accurate documentation and promote effective knowledge sharing across teams.
• Support resource & financial planning by providing insights on staffing, cost control, and budgets.
• Assist with escalations by offering technical expertise for timely issue resolution.
• Participate in service‑related projects, ensuring delivery aligned with goals and standards.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.
• 3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access & Policy services.
• Proficiency in IT Front End Services, processes and tools.
• Strong understanding of ITIL processes.
• Excellent communication and stakeholder management skills.
• Analytical and problem-solving abilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.