Fleet Operations Supervisor

Company

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light medium and heavy‑duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selected services, such as accident repair, paint, refurbishment, and heavy mechanical repair.

Supported by a 24/7 in‑house call‑center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Equal opportunity Employer – Disabled/Veterans encouraged to apply.

Fleet Operations Supervisor

• Serve as the primary contact for assigned clients, ensuring satisfaction, timely communication, and identification of opportunities for service and operational improvement.
• Provide leadership, coaching, development, and day‑to‑day direction for technicians and business support staff within assigned areas.
• Bridge communication between field technicians and clients, ensuring accurate updates, clear approvals, and high‑quality service delivery.
• Prepare and present estimates, secure client approvals, and maintain accurate documentation.
• Partner with clients to forecast service needs, recommend solutions that increase uptime, improve reliability, and reduce costs.
• Create a collaborative work environment grounded in trust, respect, and alignment with organizational goals.
• Lead end‑to‑end operations including staffing, scheduling, workflow planning, quality review, and customer service execution.
• Monitor team performance, enforce safety protocols, and promote a culture of zero injuries.
• Manage vehicle operations including maintenance, compliance, reporting, scheduling, and assignment of fleet assets.
• Troubleshoot technical issues, support complex diagnostics, and provide field guidance to technicians.
• Establish and maintain relationships with local business partners to communicate and enforce corporate fleet policies and standards.
• Develop, track, and communicate key performance indicators to guide operational improvements.
• Ensure accuracy and compliance of invoices, purchase orders, procurement card submissions, maintenance records, and vehicle data.
• Collaborate with the HR Business Partner on workforce needs, employee relations, and issue escalation.

• High School Diploma/GED and 5 years’ experience in a related field.
• Alternative education and experience combinations: bachelor’s degree in a related discipline and 3 years’ experience; master’s degree and 1 year of experience; or Ph.D. and up to 1 year of experience.
• Knowledge of motor vehicle engines, parts, and systems, including design, uses, repair, and maintenance.
• Skilled in estimating, approvals, and parts procurement.
• Excellent communication, organizational, and problem‑solving skills.
• Use logic and reasoning to identify strengths and weaknesses of alternative solutions and approaches to problems.
• Ability to determine the type of tools and equipment needed.
• Excellent verbal, written, and presentation communication skills, including high‑level business discussions and low‑level technical discussions to drive alignment and bring clarity to the overall vision.
• General understanding of the Department of Transportation (Use the "Apply for this Job" box below). federal, state, and local regulations affecting vehicle maintenance operations.
• Strong organizational, time‑management, and analytical thinking skills.
• Ability to adapt strategy and approach based on changing business needs.
• Experience in developing and managing process and performance measurement tools.
• Strong interpersonal skills – flexible, collaborative, positive attitude, highly motivated and curious about market evolutions.
• Understand the implications of new information for both current and future problem‑solving and decision‑making.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Self‑motivated, able to manage expectations, prioritize work to meet deadlines, and work under…