Supervisor, PDOT Shuttle Operations

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking, because it’s important, it’s everywhere, and it impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go, making everyday life remarkable and giving us back our most valuable asset: time.

• Assist in the day‑to‑day management of a shuttle operation, ensuring operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations, and promoting a professional image.
• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day‑to‑day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc. Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the shuttle operation, transportation route, major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
:
Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience. Prior supervisory experience with a DOT‑regulated shuttle operations preferred.

License Requirement
:
Must possess a valid state‑issued driver’s license with a current address and acceptable driving record.

DOT Medical Card
: A Medical Examiner’s Certificate (DOT Medical Card) is required.

Availability to Work
:
Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

Oral Communication
:
Speaks clearly; listens and gets clarification; responds well to questions.

Written Communication
:
Writes clearly and informatively; able to read and interpret written information.

Customer Service
:
Maintains positive attitude. Responds to requests for service and assistance.

Adaptability
:
Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment
:
Exhibits sound and accurate judgment.

Physical Demands
:
While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision and ability to adjust focus.

Salary Range
: $18.00 - $19.00 per hour.

Benefits
:
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity,…