Global Accounts Support Specialist

Overview

The Janel Group Global Accounts Support Specialist provides day-to-day operational and customer support for global accounts. This role is responsible for monitoring high-volume communications, organizing and processing shipment documentation, maintaining accurate digital records, and supporting compliance-related filings. Working closely with internal stakeholders and clients, the Global Accounts Support Specialist helps ensure timely, detail-oriented execution of daily tasks while identifying opportunities to streamline and improve processes.

• Serve as a key point of contact for both external customers and internal stakeholders, managing a high volume of phone and email communications.
• Coordinate and manage shipping orders and transportation quotes in alignment with customer requirements and company standards.
• Collaborate with drivers and brokerage partners to develop pricing, routing, and shipment solutions.
• Accurately enter orders into the order management system and oversee dispatch execution.
• Prepare, distribute, and maintain all required shipping and dispatch documentation.
• Monitor shipments from initiation through final delivery to ensure on-time and accurate completion.
• Provide Proof of Delivery (POD) and finalize shipment close-out in a timely manner.
• Maintain and analyze inventory reports to support operational accuracy.
• Partner closely with warehouse, brokerage, customer service, and operations teams to ensure seamless execution.
• Act as a liaison between global accounts and Janel support teams to support service excellence.
• Maintain consistent communication with drivers to support shipment coordination and issue resolution.

• High school diploma or equivalent required; some college or logistics-related coursework, preferred.
• 1–3 years of experience in logistics, trucking, dispatch, or a related field, required.
• Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), required.
• Power BI experience, preferred.
• Strong organizational skills and attention to detail, required.
• Ability to multitask in a fast-paced environment, required.
• Comfortable communicating with customers, drivers, and internal teams, required.
• Outgoing and customer-focused demeanor, required.
• Strong written and verbal communication skills, required.

At Janel Group, we believe that the global logistics economy starts here! For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values:
Teamwork, Hustle, Transparency, Humility, Positivity, and Long-view.

To learn more about Janel Group, visit us at

If you’re highly motivated, seeking a challenging and rewarding position, and want to be part of what we’re building at Janel Group, apply today with your resume!

Janel Group is an equal opportunity employer.

Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.