Airport Communications Operator

Position Overview

Airport Communication Operator – controls communications equipment to receive, process and respond to emergency and non‑emergency airport calls, monitor alarm systems, and maintain communication logs for George Bush Intercontinental and William P. Hobby Airports.

Shift work. Rotating schedule may include weekends and holidays. Subject to change.

The Operations Division manages the Airport Operations Centers, airside and landside operations, security, badging, safety, and emergency management. The team ensures a safe, secure and efficient customer experience from roadway to runway and collaborates with TSA, HFD, HPD, FAA and other agencies.

Operates communications equipment to receive and process emergency and non‑emergency calls, process paging and information calls, monitor alarm systems, aircraft emergency alerts, road incidents, fires, bomb threats, security and maintenance requests.

• Operate the airport telephone exchange, PA system and TDDs.
• Provide routine customer information (arrivals, departures, traffic, parking, services, lost luggage, directions, emergencies) and maintain a daily log of calls.
• Direct public calls to appropriate parties for lost/locked vehicles, tows, injuries, and maintenance issues.
• Broadcast information to airport personnel regarding aircraft emergencies and hazardous conditions per the Emergency Procedures Manual.
• Enter airline schedules into the information display system and update flight and gate data daily.
• Monitor access control systems for unauthorized access to AOA and other security areas, notify authorities of civil defense alerts.
• Relay maintenance requests (card readers, gates, lighting, plumbing) and update the maintenance tracking system.
• Perform other job duties as assigned by supervisor.

Generally comfortable; occasional stooping, bending and light lifting up to 10 lb. Exposure to variable temperatures and chemicals. Requires coordination of gross motions in response to changing stimuli.

Educational Requirements

• High school diploma or GED.

Experience Requirements

• One year experience in a major airport terminal or similar facility handling communication activities.

License Requirements

• None.

Preference

• Prior experience in medium to high volume dispatch, communications or call center.
• CCTV experience.
• Ability to monitor multiple screens.
• Certifications:
  
  NIMS IS‑100, NIMS IS‑200, TCLEOSE, TCOLE, A.A.A.E ACE, etc.
• Proficient in MS Outlook and Office Suite.
• Veteran preference per Executive Order 1‑6.

Selection/Skills Tests

• Application review, interview, possible skills assessment test.

Safety Impact Position

• Yes – subject to random drug testing and a required assignment drug test if promoted.

Pay Grade

Grade 14.

Salary Information

Based on qualifications and pay rates of comparable employees.

Only online applications. Must be received by the Human Resources Department during the active posting period. Submit online at www.houstontx.gov
.

Application status can be viewed online at or by calling 281‑233‑1842. For special services, call 281‑233‑1842 (TTY 7‑1‑1). For login assistance, call 855‑524‑5627.

Applicants may attach a cover letter and resume. Refer to the Houston Airport System on for more information.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity or pregnancy.