Dispatcher,Transportation Job Houston area,Texas USA,Transportation

Title:

Dispatcher

Requisition

Job Function:
Field Services Operations

Career Area:
Operations

Work Location:

Houston

Position

Purpose:

Under immediate direction, the Dispatcher provides timely responses to customer inquiries, including pick-ups, schedules, product orders, and other customer needs. Dispatches vehicles on pre-set routes for each driver daily to ensure efficient customer service.

Key Job

Activities:

Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops.

Provide the highest level of customer service aligned with Customer 1st objectives.

Monitor, process, and escalate SFDC cases to supervisor.

Assist walk-in customers.

Help drivers with problems/issues as they arise during the day or at the end of routes.

Review drivers' paperwork and file documents.

Review and update routes, incorporate new customers based on daily communication, and reroute existing customers as needed.

Ensure routes are balanced daily.

Assist Trans Supervisor/Manager as required.

Update SAP data and notes.

Communicate performance standards and objectives.

Keep staff informed of current issues, changes, and developments through organized meetings.

Maintain a safe and compliant workplace at all times.

In the absence of a manager/supervisor, monitor staff performance to ensure safety and productivity, and recommend improvements to prevent accidents or injuries.

Perform other duties as assigned.

Experience:

High School Diploma or equivalent.
At least 2 years of experience, preferably in Transportation, Logistics, Routing, and Customer Service.
Proficient in Microsoft Office applications.

Benefits:

Stericycle offers a comprehensive benefits package including healthcare (medical, dental, vision, prescription), flexible spending accounts, life and accidental death and dismemberment insurance, employee assistance programs, tuition reimbursement, paid time off, 401(k), and employee stock purchase plans. Participation requirements vary by program and employment status.

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Job Posting Language

Dispatcher, Transportation