Customer Service Agent Chinese Mandarin Vietnamese Speakers

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today!

Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.

• Valid US work Authorization

• Able to speak, read and write in English

• Flexible schedule to work weekends, holidays & overtime

• Basic Math
  
  Skills:
  
  Adding, Subtracting, Division, and Multiplying

• Computer Literate

• Common sense and organized

• Mental capacity to make quick and rational decisions
  Effective communication skills and good listening skills
  Able to multi-task and carry out duties in a fast-paced environment
  Able to reading & comprehend reference materials, instructions, policies & procedures

DRUG SCREENING REQUIRED AT TIME OF HIRE

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to opertional policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Varied shifts within a 24 hour clock

• Some overtime

• Occasional lifting of 70-100 lbs

• Long periods of standing and walking long distances

• Pulling, pushing and moving large bulky items including carts

• Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions:

Involves continuous people interaction and exposure to aircraft sounds

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Skills

• Excellent problem solving skills
• Excellent math skills
• Basic computer skills
• Able to pay close attention to details
• Able to multi-task

Required Experience

.

Qualifications:

• Excellent problem solving skills
• Excellent math skills
• Basic computer skills
• Able to pay close attention to details
• Able to multi-task