Terminal Operations Supervisor

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

• Career Growth:
  Advance your career with opportunities for leadership and personal development.
• Culture of Excellence:
  Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits:
  Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

The role of the Supervisor, Terminal Operations is to support the Fleet Manager with meeting or exceeding the service level expectations of our customers through the daily assignment of work to a team of drivers, manage an origin(s) inventory, and work to optimize the SBU's network in order to grow profitability. The activities include, but are not limited to, managing driver performance, dispatching drivers, inventory management and reconciliation, DOT compliance, time entry administration, SBU communication and planning with the Fleet Manager.

It is tactically key for the Terminal Supervisor to have regular daily contact with her/his associates to ensure they have the resources they need to do their jobs and that drivers are maintaining self-discipline to meet on-time delivery expectations for our customers and exceed minimum work standards of the company in a safe and damage free manner. The Terminal Supervisor will be accountable for coordinating driving, loading and unloading activities of drivers and managing engagement and relationships to effectively deliver vehicles legally compliant and efficiently to satisfy contractual and customer requirements.

Depending on site location, this position is responsible for daily interaction, reporting and customer relationships. This position may physically reside at a terminal, rail ramp or plant site.

• Assign work to driver associates, manage inventory levels, and optimize assigned small business location(s) operational efficiencies.
• Assist with ensuring drivers know and understand Federal Motor Carrier Safety Regulations (FMSCR). This includes monitoring and auditing Driver's Record of Duty Status (Daily Log), pre-trip reporting, Electronic Drivers' Vehicle Inspection Report (EDVIR) to ensure compliance of both DOT and Company rules and requirements.
• Communicate key issues and related information to driver group and yard coordinators (where applicable). This includes any supporting information that will improve driver relations including but not limited to: submitting trips sheets; policy and procedure changes; payroll information; dispatch changes; holiday and time off administration; new benefit information;
  Driver Handbook and the use of associate tools such as Self-Service.
• Assist the fleet manager in meeting and/or exceeding operational KPI's that maintains a culture aligned with the organizational values.
• Conduct timely feedback sessions for drivers related to quality and safety concerns. Prepare, present, and upload appropriate documentation to ensure behavior management is consistent across all assigned drivers.
• Assist drivers with location/customer specific requirements related to access, quality damages, or other specific location policies and procedures. The goal being to make the driver experience as smooth as possible when conducting work activities.
• Generate operational/customer specific reports and perform daily, weekly and monthly report on the network activities of the operation.
• Maintain a load factor and loaded miles that are within set parameters (i.e., budgetary requirements, performance indicators).
• Build trust with all associates, which will include drivers and may include other operations support staff.
• Lead and build a culture of cooperation, ownership, respect and empathy in alignment with our company core competencies.
• Participate and lead the corporate initiatives throughout the year, to ensure direct reports are completing tasks timely.
• Secondary market load building, reconciliation, etc.
• Yard coordinator scheduling
• Flexible work schedule
• Carries out responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees,…