On-Call Crisis Hotline Counselor

Overview

Location:

HOUSTON, TX 77054

Position Type:
Part Time |

Job Shift:
Graveyard | Education Level: 4 Year Degree |

Travel Percentage :
Negligible | Category:
Nonprofit - Social Services

As the On-call Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The On-call Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The On-call Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Your

Schedule:

• On-call only- up to 19 hours per week
• Work Model:
  Hybrid
• Local Travel: 5% for trainings and meetings.

Our Total Compensation Package:

• Hourly Rate:$18.04hourly
• Pay schedule: semi-monthly
• Employee Assistance Program

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard.

Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

The Requirements We are Seeking:

• High School diploma or equivalent
• Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
• A minimum of 6 months of experience in social services, customer service, or call-center setting
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Computer savvy and able to learn new applications and technologies quickly.
• Bilingual in both English and Spanish, able to read, speak, and write both languages fluently, strongly preferred.
• Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conduct danger assessments with survivors and creates safety plans based on each client’s individual case and needs.
• You will provide shelter screenings and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline/chat data/records for monthly reports.
• You will communicate with program and on-call staff including Supervisors, Crisis Response Advocates, and community partners.
• You will communicate with HAWC’s answering service to relay and respond to messages.
• You will communicate with leadership and other Hotline staff on the team regarding case management and other issues.
• You will attend mandatory monthly meetings and training with the Hotline & Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Other duties/projects may be assigned.

• Excellent attention to details.
• Demonstration of professional objectivity and appreciation for confidential information.
• Ability to remain calm in difficult situations.
• Ability to follow instructions and to adhere to policies and procedures.
• Ability to prioritize tasks to meet individual and team deadlines.
• Has a growth mindset and is a good team player.
• Strong communication skills, both verbally and in writing.

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.