Part-time Residential Advocate Shift

Overview

Location:

HOUSTON, TX 77054

Position Type:
Part Time |

Job Shift:
Day | Education Level:
High School |

Travel Percentage :
Negligible | Category:
Nonprofit - Social Services

As the Part-Time Resident Advocate you will be responsible for overseeing the safety and security of the Flagship Campus. You will provide services including crisis intervention for clients and information/referrals. You monitor security cameras and entrances/exits of the campus for individuals accessing the shelter to ensure client safety. You are responsible for handling all incoming calls and routing them accordingly.

• Part Time
• Saturday-Sunday 2:30 p.m.
  
  - 11:00 p.m. and Friday 6:00 p.m.
  
  - 10:00 p.m.
• Work Model: 100% on site
• Local Travel: 25%

• Hourly Compensation: $17.02
• Pay schedule:
  Semi-monthly
• Generous Paid Time Off based on hours worked
• Employee Assistance Program

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s Center (HAWC) provides a rewarding experience where our diverse team supports survivors of domestic and sexual violence. We are committed to fostering an environment where everyone is respected and heard, and we continue to embed diversity, inclusion, belonging, and equity in everything we do.

The Requirements We are Seeking:

• You have a High School Diploma or equivalent
• You have a minimum of one year’s experience in customer service, administrative support, or in a nonprofit setting working with clients from diverse backgrounds
• Professional English
• Proficient in Microsoft Office (Word, Teams, Outlook)
• Valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

• Monitor security systems for unusual activity and provide shelter access to clients, staff, and volunteers
• Manage access cards for clients, staff, and visitors utilizing EMERGE security program
• Perform shelter operations, including providing access cards to clients and maintaining a Daily Activity Report
• Enforce residential guidelines
• Provide crisis intervention and information/referrals to clients
• Provide administrative support to staff, such as relaying messages and providing resource referrals
• Assist in conflict resolution with the objective of modeling positive problem solving, respectful communication, and self-restraint
• Ensure the security and safety of the Flagship Campus and its residents when handling crisis situations
• Answer and route incoming calls
• Collaborate with Residential Mentors, Case Managers, and Hotline Advocates to provide support to clients
• Other duties/projects may be assigned

• Strong communication skills
• Excellent organizational skills
• Strong multi-tasking abilities
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Ability to work independently and with others

When you work here at HAWC you make an impact not just in the lives of the survivors, but also in our own lives and community. We strive to end domestic and sexual violence for ALL.