Security​/Door Host​/Guest Services - of Blues Houston

Overview

Security / Door Host / Guest Services role at House of Blues Houston (Live Nation Entertainment). This position supports the safety and security of staff, artists, vendors and guests while creating a positive experience for diverse groups.

Maintain the safety and security of all staff, artists, vendors and guests. Create and maintain a positive and uplifting experience for diverse groups of individuals.

• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Prevent and resolve altercations among guests
• Lead guests and other employees in emergency evacuation procedures and provide assistance
• Maintain control by circulating through your work area throughout the shift
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
• Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
• Enforce House policy regarding photos/videos/recording devices
• Safeguard against theft and property damage
• Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
• Set up area before opening (stanchions, table configuring, etc.)
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

Required:

• Ability to work late hours
• Flexible schedule
• 3 years work experience interacting with people in a positive environment
• Read, write and speak English fluently
• Must be able to lift or move up to 25 lbs using proper lifting techniques
• Tolerance of all cultures, music and art forms

Preferred:

• Bi-lingual
• Cash handling experience
• Experience recognizing valid ’s
• Experience in a live music environment
• Self defense training
• Experience using metal detection equipment
• EMT or other medical background

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
• Must be able to lift or move up to 25 lbs using proper lifting techniques