Security Officer, Galleries

Security Officer, Galleries

Join to apply for the Security Officer, Galleries role at Museum of Fine Arts, Houston.

The Museum of Fine Arts, Houston (MFAH) is a national leader in art exhibitions and visitor experience. We are seeking a dependable protection professional with excellent customer service skills and a strong sense of integrity to protect works on display, maintain order, reduce injury, assist visitors, and reduce property loss.

Title:

Gallery Attendant

Reports to:

Security Manager – Gallery Operations
Classification:
Non‑exempt/Hourly

Schedule:

35‑40‑hour work week
Overtime:
Yes
Pay Rate: $16.50/hr.

• Medical, Vision and Dental Insurance
• Life and Long‑Term Disability Insurance
• MFAH Retirement Savings Plan (403b)
• Flexible Spending Plans
• Paid Time Off, Reserve Time Off, Holiday Pay
• Museum Membership and Discounts

MFAH Campus, Bayou Bend, Rienzi

As a highly visible representative of the Museum and working as a member of a team under direct and indirect supervision, Gallery Attendants provide a welcoming and informative experience for all visitors while protecting the museum’s buildings, contents, grounds, guests, and employees.

• Perform patrols of assigned galleries, creating a welcoming and informative experience for all guests
• Maintain awareness for theft, vandalism, and disruptive behavior
• Report to the Security Manager any irregularities such as damage to art objects, unkept areas, fire hazards, environmental hazards, or unsecured security exposures
• Interact with visitors to give directions, information, and general assistance
• Inspect works on view and display cases at the beginning and end of each rotation
• Report suspicious activity to the Security Manager as necessary
• Communicate museum policies regarding the safety of the collection and ensure staff and visitors adhere to protocols
• Assist with emergency situations such as medical incidents and evacuations
• May serve as a member of the museum emergency response team
• Respond to alarms in display cases promptly and handle them efficiently
• Escort visitors and contractors throughout the building when directed
• Secure galleries and museum premises when closing
• Ensure all patrons have exited
• Ensure visitor compliance with all museum gallery and campus regulations
• Assist with other museum activities as assigned

• Strong customer service mindset with ability to interact with the public and anticipate visitor needs
• Tactful and polite in dealing with the public
• Proficient in English, both written and verbal
• Present a neat and tidy appearance at all times in accordance with security department guidelines
• Observant and able to detect and report unusual behavior
• Alert and able to respond quickly in an emergency
• Obtain and maintain First Responder, CPR and related certifications annually
• Physically able to administer First Aid and CPR, carry first aid equipment, and assist with lifting and moving victims if required
• Flexible to work various shifts and special events beyond scheduled shifts
• Full‑time staff must be available to work weekends regularly

• Excellent interpersonal and public relations skills with a friendly, personable manner
• High school diploma or equivalent
• Previous customer service or security experience preferred
• Must possess or be qualified to obtain a level 2 Non‑Commissioned Security Guard license with Texas Department of Public Safety
• Security personnel must pass a national criminal background check to maintain non‑commission status
• All applicants must have a valid state issued  driver license
• Ability to remain alert and observant over a long period of time
• Bilingual is a plus

• Ability to stand and walk for long periods, including using stairs
• Must have accurate vision (22/20 or 20/40 with corrective lens acceptable)
• Ability to distinguish standard colors
• Ability to hear normal conversation at a distance of 15 feet
• Duties require standing for long periods, walking distances, and climbing stairs throughout the shift
• Working conditions may be indoors or outdoors; inclement weather may occur when working outside