Security Manager

The Museum of Fine Arts, Houston (MFAH) seeks a Security Manager to lead, oversee, and protect the institution’s galleries, assets, and visitors.

The Security Manager reports to the Assistant Head of Security – Operations and provides day‑to‑day operational leadership for a team of up to 20 Security Officers. The role ensures the physical security of MFAH facilities, protects the museum’s collections, and safeguards the safety of all occupants.

• Provide direct leadership and mentorship to a team of up to 20 Security Officers.
• Conduct roll call, take attendance, and assign daily shifts.
• Deliver counseling, training, and performance evaluations in partnership with the AHSO.
• Write detailed incident reports, security briefings, and end‑of‑shift summaries.
• Implement museum and department policies fairly and consistently.
• Maintain a visible presence in assigned galleries to support guests and staff.
• Serve as a resource for staff on procedural questions and provide escalation as needed.

• Coordinate and supervise the daily operations of Security Officers, including scheduling, payroll, and incident reporting.
• Ensure Security Officers maintain a neat appearance and carry required equipment.
• Verify that third‑party vendors follow MFAH Security policies and apply corrective measures.
• Act as a member of the museum emergency response team and respond to inclement weather or other emergencies.
• Manage Security staffing to ensure adequate coverage at all times.
• Take charge of assigned areas during building evacuations and other emergencies.

• Strong customer service mindset and ability to interact with the public.
• Demonstrated track record of managing a diverse workforce.
• Proficient in English, both written and verbal communications.
• Ability to write clear, concise investigative reports and interview witnesses.
• Flexibility to work various shifts and special events that extend beyond the scheduled shift.
• Sound decision‑making abilities.
• Ability to obtain and maintain First Responder, CPR, and other related certifications yearly.
• Proficient with Microsoft Office and basic business acumen.

• Bachelor’s degree and/or five years of related experience.
• Minimum of three years of direct supervision of a security team.
• Clear criminal background report and must be 18 years of age or older.
• Must possess a level 2 Non‑Commissioned Security Guard license with the Texas Department of Public Safety.
• Security personnel must pass a national criminal background check.
• All applicants must have a valid state‑issued  driver’s license.
• Bilingual (preferred).

• Ability to stand, walk, and climb stairs for long periods.
• Accurate vision (22/20 or 20/40 with corrective lens acceptable).
• Ability to lift, push, and pull 50 lb.
• Work may be indoors or outdoors; inclement weather may be a condition.

The MFAH is an equal‑opportunity employer. We consider all qualified applicants without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, veteran status, or any other protected characteristic.

• Medical, Vision, and Dental Insurance.
• Life and Long‑Term Disability Insurance.
• MFAH Retirement Savings Plan (403 b).
• Flexible Spending Plans.
• Paid Time Off, Reserve Time Off, and Holiday Pay.
• Museum Membership and Discounts.

Reasonable accommodation is available for qualified individuals with disabilities. Contact HR at HR for assistance.