Inside Sales Representative

Key Responsibilities

* Serve as the primary inside-sales point of contact for assigned customers and/or territories, ensuring fast, accurate, and professional support.

* Own the quote-to-order process: intake, clarification, pricing, quoting, follow-up, negotiation support, order entry, and fulfillment coordination.

* Build and manage an active opportunity pipeline; identify upsell/cross-sell opportunities and support outbound commercial campaigns.

* Partner closely with Outside Sales and Sales Leadership to align account strategy, call plans, and growth priorities.

* Coordinate with Operations, Engineering/Technical, and Supply Chain to confirm lead times, product configurations, and execution feasibility.

* Maintain pricing discipline: apply pricing guidelines, manage approvals, and support margin improvement initiatives.

* Resolve customer issues and escalations (delivery, quality, billing, returns) with urgency and ownership.

* Maintain accurate CRM hygiene (opportunities, quotes, contacts, activity) and provide regular forecasting input.

* Support contract administration activities as needed (blanket POs, MSAs, price books, customer onboarding).

* Participate in continuous improvement efforts to streamline quoting, order accuracy, and customer communications.

Qualifications/Requirements:

* Technically understand customer(s)' needs to provide a technical solution. Self-starter, highly motivated, competitive, and innovative enough to seek out and create opportunities.

* Previous Power Tubing Tongs experience preferred

* Other Skills needed:
Presentation skills, internal communications, informing others, verbal communication, closing skills, motivation for sales, sales planning, prospecting skills, persistence, competitive, meeting sales goals. Proficient in MS Office (Excel, Word, PowerPoint).