Account Relations Representative

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We Align To a Set Of Values That Are The Core Pillars That Define Our Culture And Help Bring Our Brand Purpose To Life:

• We are stronger as one:
  We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments:
  We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate:
  We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive:
  We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Financial security brings the confidence of knowing your family is protected. By including life insurance as part of a holistic financial plan, individuals and families can be prepared for the unexpected. Our life insurance products help ensure our policyholders’ loved ones are ready for the future. We take pride in knowing our policyholders trust us to provide valuable protection for themselves and their family.

With a broad portfolio of products and solutions, distributed through a multichannel network built on a wide range of long-standing relationships, we empower our distribution partners with the insights and resources to help their clients take action in their financial lives.

The Account Relations Representative ensures complete and accurate onboarding and commission payouts to our agencies, IMO/BGAs, and NMOs. This representative will be the main focal point of contact for our top tier customers when escalated issues arise and need immediate attention. These individuals are also responsible for providing exceptional support for our Distribution Partners, Sales, Marketing, & Operations departments.

• Work with the IMO/BGA/NMO to be available as an individual they can rely upon when any matter is not proceeding as optimally expected and then proceeding to “own” the problem until situation is properly resolved to their satisfaction.
• Through strong relationship building, should be able to glean how the IMO perceives Corebridge when it comes to service products, quality, etc. The Account Relations Representative is directly responsible for effectively communicating feedback to leadership.
• Build strong working relationships with our Sales and Distribution teams, becoming the main point of contact for assigned distribution channels. This role further serves to foster an environment of collaboration and commitment to issue resolution.
• Work within and across organization boundaries to identify and resolve issues and remove any obstacles that may exist.
• Represent the key point of contact for Distribution and Sales team for questions, concerns, and escalated issues from Distribution, spanning Licensing and Contracting, Underwriting, New Business, and Customer Service.
• Maintain relationships with sales teams and distribution partners to ensure the communication channels are solid and that all parties are fully informed as needed in all applicable areas.
• Host key relationship calls and effectively educate IMO/BGA/NMOs and back office on best practices and resolutions for issues as they arise.
• Participate and present in KOP meetings and conferences.
• Serve as a subject matter expert (SME) in one or more areas of focus and be able to work on complex projects within LC&C.
• Holistic understanding of Licensing, Contracting and Commissions as well as Product knowledge.
• Coach, mentor and serve as a leader to colleagues to strengthen the team knowledge and skillset. Proactive engagement in reviewing processes and procedures for efficiencies and improvements.
• Utilize discretion and judgement to review each request while simultaneously balancing our controls and maintaining relationships in the process.
• Handle special requests in an expeditious manner, rushing cases forward as necessary to maintain best possible…