Luxury - Leasing Agent

Overview

The Luxury Apartment Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.

• Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features
• Build strong relationships with prospects to convert leads into leases
• Execute lease agreements accurately and in compliance with Fair Housing laws and company policies
• Follow up with prospects through calls, emails, and CRM systems to maximize conversions
• Maintain expert knowledge of pricing, availability, market trends, and competitors
• Deliver exceptional customer service to current residents and assist with lease renewals
• Process applications, screenings, and move-ins efficiently and professionally
• Collaborate with the property management and maintenance teams to ensure readiness of units
• Maintain a clean, welcoming leasing office and model units at all times
• Participate in marketing initiatives, resident events, and outreach activities
• Collect and encourage positive online reviews and referrals

• High school diploma or equivalent (college coursework preferred)
• Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred
• Strong sales skills with a customer-focused mindset
• Excellent communication, presentation, and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Proficiency with leasing software, CRM systems, and Microsoft Office
• Knowledge of Fair Housing regulations required
• Availability to work weekends and flexible schedules as needed

• Competitive base pay plus commissions/bonuses
• Growth and advancement opportunities
• Professional training and development
• A dynamic, luxury-focused work environment