Sales Support Representative

Position: SALES SUPPORT REPRESENTATIVE
Description

Are you driven, impatient, and a friendly communicator? Are you good at reading people and situations effectively? Do you find it easy to influence people to accept change or new ideas and to get others to cooperate? Do you like to think out loud sometimes, while at other times you prefer to quietly think things through? As an impatient person, do you need to take a break from time to time because you overwhelm people with your speedy delivery?

If you're this optimistic person who is happiest when you're in an environment where you get to interact with others and help solve their problems, then we need to talk...

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Sales Support Representative to join our team. The Sales Support Representative at Frazer reports to the Sales Director, and is responsible for proactively assisting the Regional Sales Managers in growing sales and increasing company revenues. Ensure customer needs (both internal and external) are met through active listening and a consultative approach to problem solving that results in profitable sales, accurate estimates, repeat purchases, and customer referrals.

This position is expected to actively live out Frazer Core Values while working with Frazer employees, vendors, and customers to help achieve team, department, and corporate goals. Responsible for learning and reinforcing safe and proper work procedures while actively following Frazer Safety programs and other policies outlined in the Employee Handbook.

What Does a Week in the Life of the Sales Support Representative Look Like?

Proactively support Regional Sales Managers as they drive the entire sales cycle from initial customer engagement to closed sales and cash receipt.

Build customer relationships and promote Frazer solutions by responding to customer inquiries by phone, email, in person, or by mail providing technical specifications, pricing, quotes, and other information as needed.

Coordinate in house resources to support unit sales and production.

Qualify prospects against company criteria for ideal customers and sales.

Assist with in person and remote customer specification review meetings to understand and address customer requirements.

Takes initiative to aid the Regional Sales Managers in maintaining contact with customers and prospects.

Accurately maintain information such as sales opportunities, interactions, estimates, order forecasts, customer orders, and more, in Frazer company computer systems.

Accurately configure, price, and quote complex products, such as ambulances, stretchers, and other medical equipment.

Perform hands-on inspections on used units that customers bring in for re-mounting on a new truck chassis.

Evaluate and respond to bids and formal requests for proposals to include periodic bid submissions of product offerings and prices to purchasing groups.

Attend final inspection and in-service delivery walk-around with customers when their unit is ready for pickup.

Actively pursue productivity enhancements by recommending and/or implementing policy and process changes to improve effectiveness or efficiency.

Any other duties assigned by the supervisor.

Required Education and Experience:

• High School Diploma or GED
• Ability to pass background and motor vehicle record check
• Reliable form of transportation and vehicle insurance
• Must be able to complete and pass all pre-employment screening

Preferred Education and Experience:

• College degree preferred
• Some sales office experience
• Experience selling to municipal governments
• Fire/EMS background
• Experience using Customer Relationship Management (CRM) systems

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here 're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer…