Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative locations:
Missourit City, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R210

Join a family-owned & operated company with 42+ years of stability & growth with industry-leading products that are 100% manufactured in the USA!

Headquarters in Cleveland OH with regional facilities in Houston TX, Atlanta GA, and Reno NV, Hose Master is North America’s largest manufacturer of flexible metal hose and metal bellows expansion joints, with over 450,000 square feet of manufacturing space.

Founded in 1982, Hose Master has established itself as the first choice in metal hose and metal expansion joints for industrial markets including power generation, refining and petrochemical, steel, pulp and paper, chemical processing, marine and offshore, liquid terminals, and bulk material handling.

We are passionate about providing customer-driven designs, manufacturing excellence, and superior service. Innovation and application expertise are the cornerstones of our identity and the fuel for our growth.
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* POSITION TITLE:

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* *** REPORTS TO***:

Customer Service Rep (remote locations)
Customer Service Manager
*** POSITION SUMMAR
**** Customer service is responsible for daily service and selling of Hose Master Products.
* Provide sales and engineering support for flexible metal piping products (hoses, metal bellows and expansion joints)
* Deliver company value proposition via phone (inbound and outbound), email, and fax on a daily basis.
* Deliver excellent Customer Satisfaction to Customers of Hose Master. Specifically targeting Customers in the region.
* Work closely with plant to ensure orders are completed in a timely basis – know when exceptions occur and why.
*** RESPONSIBILITIES
* *** Provide value in every aspect of the customer experience.
* Provide pricing and product information to customers.
* Point person for external distributors in the region.
* Work with Regional Sales Manager to ensure Customer Satisfaction and growth.
* Drive orders for the remote facility – if a product needs to be made at another plant – know why and take action.
* Work with Inside Sales in other locations.
* Place, monitor, and ensure timely shipment of customer orders.
* Maintain CRM system for each customer contact and activity.
* Resolve related quote, order, and invoice issues.
* Conducts general order entry from Order Entry software.
* Contacts customers and derives order requirements using the “STAMPED” method.
* Maintain relationships with local vendors.
* Work with production planning to ensure that we have stock in place to meet demand.
* Manage, develop, and nurture strategic customer relationships.
* Report customer and market developments to Field sales partners and management.
* Keep abreast of product, service, and industry developments.
* Organize, maintain customer and company information.
* Complete other duties as assigned.
* Attends all Inside Sales meetings to stay up to date on all products and services.
*** QUALIFICATIONS
* ** The ideal candidate will have:
* Proven ability to interact in a collaborative, team environment.
* A “CAN DO” attitude.
* Excellent verbal and written communication skills.
* Ability to take charge when necessary and initiate actions on behalf of customers.
* MS Office application experience.
* Complex problem-solving and decision-making skills.
* Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
* Demonstrate ability to learn product information and transfer knowledge to customers.
* ERP, CRM, phone, and web-based system proficiency.
* Some technical aptitude and working with numbers
*** EXPERIENCE REQUIRED
**** 1-3 years Inside Sales experience with a manufacturing company.
* Experience in purchasing and product support.
* Technical competency.
* Demonstrated ability to work independently.
* High School Diploma or equivalent.
*** COMPETENCIES
* *** Communication* Leadership
* Customer Focus
* Analysis and Problem Solving
* Decision Making
* Planning and Organizing
* Values, Trust and Integrity
* Continuous Learning
* Quality* Adaptability/Flexibility
* Team Effectiveness
*** PHYSICAL REQUIREMENTS
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