Loan Sales Specialist - Pasadena

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At One Main, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This position offers rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognises both individual achievements and team success, while growing their career.

• Effectively multitask and adapt to dynamic demands, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and in‑house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal‑oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring a thorough understanding of the loans, terms and options.

• High School Diploma or GED.

• Sales, Collections or Customer Service experience.
• Bilingual - Spanish.

Location:

On‑site (Pasadena, CA).

Schedule:

Monday–Friday during standard business hours, with some extended hours during the week as needed, which may include Saturday.

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off: 15 days vacation per year, plus 2 personal days prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays: 7 days per year, based on start date.
• Paid volunteer time: 3 days per year, prorated based on start date.

One Main Financial (NYSE: OMF) is the leader in offering non‑prime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we have looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.

Our growing suite of personal loans, credit cards and other products helps people borrow better and work toward a brighter future. In over 1,300 community branches across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be— in person, by phone and online.

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with One Main.