HVAC Inside Sales & Customer Service

Responsibilities

House Pro AC is seeking a motivated and results-driven Inside Sales & Customer Service Rep to join our team. This position will make phone calls to follow up on HVAC service or sales visits to verify customer satisfaction and promote additional services/products to the customer. You will be responsible for solving or flagging customer service issues, enrolling customers into our annual HVAC maintenance program, following up on technician estimates that did not sell, and setting sales appointments when appropriate.

You will document customer interactions and update our CRM system with relevant information, including recording follow up activities for the future. You may also be assigned administrative or one time projects as needed. This position will be making many phone calls and speaking on the phone for large amounts of time each day so it is very important that you are comfortable on the phone.

House Pro AC is a residential HVAC company who has serviced the greater Houston area for over 20 years. We are looking for the right person to help the company grow in this key position.

• Inside sales or customer service rep experience
• Very comfortable speaking on the phone
• Ability to persuade and influence customers
• Target-oriented and results-driven
• Self-motivated and able to work independently
• Good organizational skills and attention to detail
• Proficient in using CRM software
• High school diploma or equivalent

• 35k - 75k including commission
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k

• Employment type:
  
  Full-time
• Seniority level:
  Associate
• Industry: IT Services and IT Consulting