Senior Growth Account Manager

Join to apply for the Senior Growth Account Manager role at |

This range is provided by  |  Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $/yr

Our mission is to digitalize the people photography industry.  |  is dedicated to making photographers’ lives easier and more efficient by providing an end‑to‑end workflow and e‑commerce solution from photo management to payment, with a user‑friendly platform. Since 2012, we have built a successful entrepreneurial ecosystem with 170+ talented individuals. We empower photographers to focus on their craft.

Got Photo is looking for a Senior Growth Account Manager to own retention and expansion for a portfolio of Enterprise and Scale Up customers. This role sits at the intersection of customer success and commercial growth and is focused on driving long‑term revenue through strategic account management, executive engagement, and data‑driven decision making.

You will be responsible for growing revenue within existing customers by identifying expansion opportunities, preventing churn, and ensuring customers realize measurable value from the Got Photo platform.

This role is accountable for renewal success by proactively managing risk, driving adoption, and securing executive alignment well ahead of renewal cycles.

• Own Net Revenue Retention (NRR) across a portfolio of Enterprise and Scale‑Up customers, driving expansion, preventing contraction, and maximizing long‑term account value.
• Identify, qualify, and close upsell and GMV expansion opportunities through increased platform usage, higher order volume, and new commercial commitments.
• Ensure renewal readiness by proactively identifying risk, closing value gaps, and executing save and mitigation plans ahead of auto‑renewals.
• Build and maintain trusted executive relationships with studio owners positioning Got Photo as a strategic growth partner.
• Develop and execute strategic account plans including stakeholder mapping, growth levers, risks, and success metrics.
• Lead structured Business Reviews focused on GMV performance, ROI, and future growth planning.
• Serve as the Voice of the Customer across Product, Marketing, Support, and Leadership, translating real‑world studio needs and friction points into actions that drive adoption, growth, and retention.
• Ensure high‑quality CRM hygiene to support visibility, forecasting, and decision‑making.

• 5+ years of experience in Account Management, Customer Success, or Expansion Sales within a B2B2C, transaction‑based, or vertical SaaS environment.
• Proven ownership of revenue and retention across an existing book of business, with a track record of driving expansion, upsell, and usage‑based growth.
• Strong commercial and analytical mindset, able to use data such as GMV, order volume, conversion rates, and product adoption to identify growth opportunities and build actionable account plans.
• Confidence leading executive‑level conversations, positioning yourself as a trusted growth advisor who can translate Got Photo’s platform into measurable business outcomes for customers.
• Bonus:
  Experience in photography, creative services, or other service‑driven verticals with strong seasonality and operational complexity.

• Our culture: a collaborative and open work environment with bi‑annual reviews and a strong feedback culture.
• Hybrid Work: flexible hybrid model with a meeting hub in Atlanta; frequency depends on your location.
• Work from Abroad: up to 40 days outside the USA.
• Generous Leave Policy: flexible sick leave and a generous leave policy.
• Well‑being & Personal Life: paid medical leave and paid parental leave.
• Fitness: subsidised fitness membership with various options.
• Learning & Development: annual learning budget of $500, which can be increased to $1,000.

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don’t meet all qualifications. We strongly encourage you to apply if you’re interested; we’re excited to discover how your distinctive experience can enhance our team! We work as one team, wherever you come from. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Seniority level
:
Mid‑Senior level

Employment type
:
Full‑time

Job function
:
Sales and Business Development

Industries
:
Internet Publishing