General Manager - Houston

Role Overview

Reporting to the Regional Manager, the General Manager will be directly responsible for the overall management and success of all store employees of their FRAME store location.

• Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
• Responsible for the success and results within all areas of the store.
• Ensures store is operating in a fiscally responsible manner and with integrity.
• Demonstrates product knowledge and passes on this knowledge to the sales staff.
• Formally and informally conducts market research and competitor analysis.
• Ensures all employees provide excellent customer service and experience at all times.
• Develops and motivates Retail Associates to meet store goals.
• Leads team through changes and challenges.
• Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.
• Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
• Builds customer loyalty through in store experience.
• Works closely with buying teams to advise on product assortment and displays based on customer demographics/market.
• Leads the recruitment, onboarding, training and development of all staff.
• Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.
• Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies.
• Builds and maintains good communication with corporate team members.
• Creates store schedule ensuring adequate floor coverage at all times and approves all hours for payroll processing.
• Ensures cash handling and register procedures are maintained and executed accurately at all times.

• Must have a minimum of 5 years specialty Retail Management experience.
• Experience working in a commissioned based sales environment.
• Ability to drive sales and grow business.
• Experience motivating, leading and developing a team.
• Luxury or contemporary management experience preferred.
• Ability to prioritize and multitask.
• Passionate about customer service and selling.
• Solution oriented with a strong business acumen and corporate exposure.

• Extended periods of standing and walking, up to 8 hours per day.
• Regular bending, reaching, and occasional step ladder use to support store operations.
• Lifting, carrying, and moving up to 25 pounds regularly and up to 50 pounds occasionally.
• Manual dexterity required to operate standard office and retail equipment, including computers, POS systems, phones, and printers.
• Visual acuity to inspect merchandise, signage, and the overall store environment.
• Clear and effective communication in person and over the phone.