Part Time Floor Leader - Highland Village

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Together with your fellow leaders, you'll help ensure the store operates efficiently, delivers an exceptional customer experience, maintains a happy and motivated staff, and achieves operational excellence.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. You’ll foster a culture of passion and positivity to create a productive and enjoyable work environment, resulting in happy customers and engaged employees.

The Floor Leader role is about making the world a better place one soap at a time.

Sales & Customer Experience

• Driving Sales: Use the Store Force dashboard results to provide coaching and feedback to the sales team, adjust the shop floor structure to meet and exceed sales goals, and own your results. Celebrate sales achievements with your team.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster excellence in customer service to drive sales, build loyalty, and enhance the store’s reputation.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store events, and other traffic-driving initiatives.
• Product Passion: Increase product knowledge through continuous learning and provide informed product recommendations for every need.

Team Involvement

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of your development, assess your performance, and seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and listen to team members’ perspectives related to DEIB. Promote belonging by fostering teamwork, collaboration, and recognizing each employee’s unique contributions.

Operational Excellence

• Cash Handling and Store Opening/Closing: Manage cash handling, transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store. Take deposits to the bank as required at your location.
• Time and Attendance: Demonstrate attendance and punctuality; monitor employee breaks; review daily communications and task lists to keep the team informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices and assist with inventory tasks. Use Visual Merchandising guidelines to adjust product displays based on sales.
• Policies and Procedures: Support management to keep the store compliant and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Minimum 1 year of experience in:
• Customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Working in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French,…