Shop Administrator

AHM Furniture Service is located on the NW side of Houston in the Jersey Village area. At AHM, quality is the keystone of everything we do. From hand-picked materials and products to top-notch personalized customer service, the team at AHM Furniture Service understands that values, talent, and attention to detail are what separates us from any other furniture repair, restoration, or service company.

Our customers trust that they receive the best care in furniture repair and customer service from AHM. We aim for excellence. We encourage accountability, invite collaboration, and seek out innovation. We are grateful to our customers, clients and staff that make up the heart of AHM.

We are a family owned, Christian company. We are a second-chance employer.

• Required to coordinate efficiently with Logistics, Commercial, and Residential Shop Managers.
• Administrative Support for Logistics, Shop and Warehouse Managers, and Commercial and Residential Sales teams.
• Effectively communicate with Customer Care Team, Managers, Department Leads, Sales Team, and Administrative Team to ensure optimal customer experience.
• Communicate KPI’s with Shop/Warehouse Managers and Sales Manager.
• Complete, compile, and submit detailed data entry and reports required by AHM Administration team, including verifying completed tech reports, PTO requests, and reimbursement forms.
• Communicate with retail clientele and vendors to resolve any technical issues and/or concerns, schedule in-shop repairs for retail customers.
• Availability to work overtime and/or available for on-call rotations. Overtime and on-call requirements include work after regular work, hours, weekends, evenings, and holidays.
• Attendance and participation in all AHM training meetings to ensure adherence to all AHM protocols and quality expectations.
• Additional tasks as assigned.

• A High School Diploma or equivalent required.
• Main competencies: teamwork, detail oriented, effective communication (both written and oral), analytical capability, self-motivation and self-control, initiative, planning and problem solving, and customer focus in a fast-paced, results driven environment.
• Experience in Microsoft Office and Google Sheet preferred.
• Familiarity with Dispatch Track (preferred