Sales Manager - Men's

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping.

Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
* Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench
* Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy
* Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates
* Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement
* Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base
* Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
* Promote a positive environment of achievement, recognition, and celebration
* Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
* Empower team to take ownership of internal and external customer problems and resolve them quickly
* Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team’s daily prioritization of tasks
* Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
* Speak with truth and candor, modeling how to challenge the status quo appropriately
* Exhibit Saks Fifth Avenue’s culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards
* Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty
* Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences
* Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community
* Build a cohesive customer service-driven team, overseeing customer service efforts and escalations
* Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business
* Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking
* Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences
* Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
* Drive towards the achievement of maximum sales and growth through the development of…