MacGregor- Bakery - Lead

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

• HEART FOR PEOPLE... willingness to train and supervise?
• HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
• PASSION FOR RESULTS... drive to lead your department to exceed sales goals?

• an associate's degree or 6 months of related experience
• communication and interpersonal skills
• ability to work in a fast-paced environment

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Writes on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead:
  Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store

• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup

• May oversee a specific area of the business:
  Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead:
  Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

• Lead (department):
  Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in‑store production):
  Serves as dedicated lead over the in‑store production work &…