Retail Team Leader-Webster, TX

Retail Team Leader - Webster, TX
, IKEA

Join to apply for the Retail Team Leader role at IKEA.

You’re energized by innovation and love the idea of helping launch a new IKEA concept. You bring curiosity, adaptability, and a passion for creating great experiences in a more compact setting. You’re excited to help customers feel at home while shaping the future of how IKEA reaches more people, in more places.

• Be responsible for day-to-day operations and for supervising a team of co‑workers.
• Respond to safety and security incidents, including after‑hours alarms; ensure reports, root cause analysis, and follow‑up. Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed.
• Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development. Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession.
• Ensure the unit is always fully stocked, well‑maintained, and merchandised to IKEA standards. Oversee equipment functionality and compliance with all audit and legal requirements.
• Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met. Drive product quality, stock accuracy, and merchandising to support a seamless omni‑channel customer experience.
• Enhance the customer experience by building co‑worker system competence, ensuring proper access levels, and maintaining fully equipped, well‑covered work areas during operating hours.
• Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners. Train co‑workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits.
• Collaborate across the unit to minimize product damage and related costs. Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims.
• Partner with Anchor Units to seize commercial opportunities, and drive sales and long‑term profitability by understanding customers, the local market, and competition.

• First Aid Certification required.
• CPR certification required.
• Forklift Driver Certification required.
• Powered Mobile Handling Equipment Operator / Trainer License, varying depending on location.
• Food Handlers Card required.
• 3‑5 years of external retail management or 3 years of internal leadership experience.
• Experience managing, leading and developing a team, preferably in retail, commercial, hospitality, and/or food environments.
• Experience meeting agreed budgets and goals and working on plans over several years.
• Ability to plan and design solutions for customers (e.g., storage solutions, kitchens, bath, etc.).
• Job type:
  Permanent, Full‑time.
• Hours:
  
  Requires full availability Monday‑Sunday.
• Salary: $23.61‑$33.67 per hour.

• Generous paid time off, holiday and sick time.
• Wisely Pay – get earned wages up to two days early.
• Paid parental leave (up to 16 weeks).
• Kinder Care tuition discount.
• Retirement and bonus plans.
• Co‑worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (must work min. 20 hrs/wk).
• A fun and inclusive work environment.

Employment type:

Full‑time. Seniority level:
Not applicable. Job function:
Retail. Industries:
Retail.