Assistant Store Manager; Sur La Table

Assistant Store Manager (Sur La Table)

With over 59 stores and the largest avocational cooking program in the US,
Sur La Table offers an unsurpassed selection of exclusive and premium‑quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.

Whether the job entails interacting with our customers, driving digital growth, or providing vital behind‑the‑scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

• Model and hold employees accountable to customer service standards.
• Contribute to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained and consistently followed.
• Support the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
• Work as part of a high‑performing team to achieve the store’s sales plan. Support sales‑driving initiatives, create daily agendas and direct selling activities as Manager on Duty.
• Provide coaching in the moment and performance feedback to employees; may assist the GM or SM in delivering formal performance reviews.
• Seek opportunities to increase topline retail sales and direct employees to execute sales‑driving initiatives.
• Anticipate and solve problems by taking decisive action, following up with the GM or SM.
• Ensure the accuracy and integrity of employee information, including Time and Attendance records and personal data.
• Manage deliveries according to SOPs; drive and manage inventory events; control shrink and retail supply expenses.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure adherence to applicable wage and hour laws; accurately record time worked according to SLT policy.
• Appropriately partner with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the workplace, coach and direct employees, sell to customers and retrieve merchandise from storage or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and replenish merchandise.
• Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

• 1–2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead is preferred.
• Experience driving sales and motivating high‑performing sales teams.
• Experience training others and holding teams accountable.
• Proficient in POS Systems.
• Proficient with MS Office Suite (Outlook, Word, Excel).
• May require Food Handlers Permit or Food Manager Certification.

• Focus on the Customer:
  Inspire and delight customers.
• Be Genuine:
  Communicate respectfully, effectively and sincerely.
• Make the Right Call:
  Blend knowledge, experience, wisdom & decisive action.
• Take Ownership:
  Be committed, responsible and provide solutions.
• Achieve Results:
  Meet and exceed goals and expectations.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job.…